

FAQS
-
Delivery: ideal for small to medium orders under $125. Delivery is handled via Uber Direct. Special requests are limited, and some may not be possible. Key dietary info is highlighted to help you choose.
Catering: ideal for orders $125 and up—whether it’s 10 lunches or a buffet for 200 guests. We assist with planning quantities, labels, name tents, serving utensils, and eating sets. Catering is available for pickup or delivery (18% flat fee) and can accommodate special requests. Submit requests via email; we respond within 12 hours, often sooner.
Events: While not a full-time caterer, we can recommend trusted rental vendors and part-time staff to help your event run smoothly.
-
For order placed directly using our in-house online portal (via Toast), customer can:
(1) Forward the order confirmation email along with a quick snap picture to hi@thaipeacockpdx.com. We’ll respond within 12 hours with a refund or credit receipt; or
(2) Contact the restaurant directly to request a refund. Please have your order reference, delivery date and time, and contact information ready.
Note: Our front-of-house (FOH) staff can prepare replacement items or orders for pickup only and assist with refunds for any incorrect items. They cannot place new delivery orders on your behalf. You can easily place a new order, and rest assured, any issues with your previous order will be fully refunded and taken care of.
For orders placed through third-party platforms like DoorDash, Grubhub, or Uber Eats: Please contact the platform directly if you experience any issues. They will assist you to make sure everything is taken care of.
-
Unfortunately, our online ordering platform does not allow changes once an order is submitted. Please have your order reference ready, contact the restaurant as soon as possible to cancel, and place a new order with the correct details.